no show:

Failure to show up for your scheduled appointment will result in a fee of 50% of the service booked. You will be considered a "No-Show" if you are not at your appointment within 15 minutes after the scheduled appointment time and if there was no phone call to cancel or reschedule. We ask that you please be respectful of our practitioners' time, and make arrangements to reschedule your appointment rather than not show.

cancellation:

To cancel or change an appointment, please call 717-766-5564, leave a message and your call will be returned.
Cancellations or appointment changes with less than 24 hours notice are subject to a $25 fee.  This policy is in place out of respect for our other clients, and practitioners. Appointments are in high demand, and your early cancellation will allow the time to be filled with another client on the wait-list.

Policies


Massage Therapy

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inclement weather:

During inclement weather conditions, we reserve the right to use our discretion when cancelling appointments to ensure everyone's safety. If the weather conditions make you at all uneasy, please call 717-766-5564 to discuss rescheduling your appointment.

late arrival:

All sessions end at the scheduled time. If you arrive 15 minutes or more late for a scheduled appointment the practitioner has the right to refuse service or reduce the length of the service to ensure that their next scheduled appointment does not have to be pushed back. If you are running late for your appointment, please telephone your therapist directly to make arrangements.